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Valdis Krebs

As management consultants we have been doing this type of social network analysis for many years. Here is an email analysis from the late 1990s to help a large company get a major project unstuck.

http://www.orgnet.com/email.html

Pete Warden

Thanks for the heads-up Valdis, I was already planning on profiling your work in one of my upcoming posts. I'm especially interested since you're using this sort of network analysis to solve real-world problems.

Registry Repair Software

Great. Apart from this users can use tags to tell them which mails are important. This can be used by the software to rank for importance.

Pete Warden

That is true. I've mostly been focused on techniques that require no user input, but getting that sort of additional information would be a big help. I'll have to see if I can get some figures on the popularity of tagging for email. Anecdotally, I see a lot more people manually organizing emails into folders rather than using tags, but that's from a small sample.

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